Version 1.1, updated 16 October 2026. The changes: a 30-day trial period, VAT shown by customer type, the parties section.
Updated 8 October 2026, section 2.1: the name of the payment processor in Israel. No change to price, service or customer rights.
This is a convenience translation; the binding version is the Hebrew original. זהו תרגום נוחות; הנוסח המחייב הוא המקור העברי.
Applies together with the terms of use and the privacy policy; for a business customer, together with the DPA as well.
The parties
This agreement is made between דה קופי אנד טי פקטורי בע״מ (company no. 515913093), of בר כוכבא 1, פתח תקווה (the "Company"), the seller and operator of the AttestVoice service, and the customer whose details were given at registration (the "Customer").
1. The subscription and its scope
1.1 The subscription grants access to the selected tier, as set out on the pricing page: Free (300 min a month, watermark, no legal mode); Pro ₪69 a month (1,500 min); Office ₪149 per user a month (fair use 100 hours per user); Certified ₪9 per verified minute; Comply Lite ₪99 per organisation a month, 3 lines included, ₪25 per extra line and ₪19 per mobile; Comply Pro ₪149 per organisation a month, ₪49 per extension and ₪29 per mobile; Live ₪39 to ₪59 per user; API by credits. The prices in this list are stated before VAT. A private customer is shown on the site and charged the price including VAT; a business is charged the listed price plus VAT as required by law. Prices shown to a private customer (consumer) include VAT. Prices shown to a business do not include VAT, which is added as required by law on the invoice.
1.2 A price update is made with 30 days' prior notice; it does not apply to a period already paid for, and the customer has the right to cancel before it takes effect.
1.3 Expansion pack: ₪29 for 500 minutes, valid 90 days, consumed before the monthly quota. Work that has started will be completed even when a quota is crossed.
1.4 The trial period is 30 days from the day of registration. During this period no payment is collected, and it can be cancelled at any time without charge.
2. Payment and billing
2.1 Monthly billing in advance through the payment processor. In Israel: Cardcom Ltd. (קארדקום בע״מ), an Israeli payment processor; payment details are given directly to the processor on its secure payment page and are not stored by us. Outside Israel: Paddle as merchant of record, once enabled. A tax invoice for every charge.
2.2 Non-payment: notice, 7 days' grace, account restriction; data remains available for export for a further 30 days.
2.3 An upgrade applies immediately, prorated; a downgrade applies from the next cycle.
3. Service level (SLA)
3.1 Monthly availability target: 99.5% (excluding planned maintenance announced 48 hours in advance, and force majeure).
3.2 A shortfall entitles the customer to a service credit of 5% of the monthly subscription fee for every 0.5% of missing availability, up to 30%. The credit is the agreed remedy for a shortfall against the availability target only, and does not derogate from the customer's rights under the law.
3.3 Response targets: outage: work begins within one hour; severe: 4 hours; normal: one business day.
3.4 On the Comply track: delivery of a recording and its documentation through the delivery portal within the statutory timeframes, subject to the recording having been received by the system; the customer's telephony infrastructure is the customer's responsibility.
4. Customer obligations
Lawful use (including secret-monitoring and privacy law), securing access credentials, two-factor authentication for administrators and keeping the backup codes, keeping contact and billing details up to date, and not transferring the subscription without consent.
5. Professional liability and its limits
5.1 The Company is responsible for the proper functioning of the system as set out in this agreement.
5.2 Automatic transcription may err; an unverified transcript is marked "AI draft"; the Certified service includes human verification at a reasonable professional standard.
5.3 No promise of legal admissibility and no guarantee of a regulatory outcome; the compliance tools assist but do not replace the business's responsibility.
5.4 Aggregate liability cap: the amounts paid in the 12 months preceding the event; no liability for indirect/consequential damage; these exclusions do not apply where the law does not permit limiting them, including bodily injury or wilful misconduct.
6. Term and cancellation
6.1 The agreement is monthly and renews. Cancellation is possible at any time from the account page or through the contact channels. A consumer customer additionally has the cancellation rights under the Consumer Protection Law and the Cancellation of Transaction Regulations (including cancellation within 14 days, and in a continuing transaction, cessation of billing in accordance with the provisions of the Law; cancellation fees, if charged, shall not exceed those set in the Regulations).
6.2 Refunds: cancellation by the Company entitles the customer to a prorated refund for the period paid for and not used; on cancellation by the customer, the Service continues until the end of the period paid for, with no further charge.
6.3 At the end: export for 30 days and documented deletion (subject to a retention period on the Comply track).
7. Miscellaneous
The agreement is amended as in the terms of use; Israeli law and jurisdiction of the competent courts in Israel; this agreement, the terms of use, the privacy policy and the DPA form one whole; in a conflict on data-processing matters, the DPA prevails.