Version 1.4, updated 24 October 2026.
Updated 24 October 2026: section 8 (intellectual property), a clarification of wording only: the rights holder is not named, and their details are provided on written request. No change to the terms, price, service or customer rights.
Updated 17 October 2026: section 10 (cancellation under section 14C of the Consumer Protection Law). No change to price or service.
Updated 2 October 2026: seller details and section 8 (intellectual property). No change to price, service or customer rights.
This is a convenience translation; the binding version is the Hebrew original. זהו תרגום נוחות; הנוסח המחייב הוא המקור העברי.
1. General
1.1 These terms govern the use of the AttestVoice platform, a cloud service for transcribing, processing and managing recordings (the "Service"). Seller and operator of the service: דה קופי אנד טי פקטורי בע״מ, Israeli company no. 515913093, בר כוכבא 1, פתח תקווה (the "Operator"). Contact: office@attestvoice.com.
1.2 Using the Service, including opening an account or a trial period, constitutes acceptance of these terms, the privacy policy and the subscription agreement (and, for a business customer, the data processing agreement as well).
1.3 A material update to these terms will be announced at least 14 days in advance by email and in the application. Continued use after the effective date constitutes acceptance of the updated wording; a customer who does not agree may cancel the subscription before the update takes effect.
2. The account
2.1 The account is intended for the organisation and its authorised users. Keeping access credentials confidential is the user's responsibility. Account administrators are required to use two-factor authentication (TOTP) and to keep their backup codes.
2.2 Minimum age: 18. The Service is intended for business and professional use.
2.3 The Operator may restrict or suspend an account for a material breach of these terms, non-payment or abuse, in each case after notice and a reasonable opportunity to cure, except in cases requiring immediate action to prevent harm or a breach of law, in which notice will be given as soon as possible.
3. The Service and subscription levels
3.1 Usage volumes, quotas and expansion packs are set out on the pricing page and form part of these terms.
3.2 Work that has started will be completed even if it crosses a quota; further use afterwards requires an upgrade, an expansion pack or the start of a new cycle. A paying customer is never stopped in the middle of a job.
3.3 The trial period is 30 days from the day of registration. During this period no payment is collected, and it can be cancelled at any time without charge.
4. User content and recordings
4.1 Content (recordings, transcripts, documents) belongs to the customer. The Operator holds a limited licence to process it solely for the purpose of providing the Service.
4.2 The customer undertakes to upload only recordings made lawfully, including in accordance with the Secret Monitoring Law, 5739-1979 (recording with the knowledge or consent of at least one party to the conversation, and not for a purpose prohibited under section 3 of the Law), and with the notice and consent duties that apply to the customer towards the recorded persons. The Operator does not check the lawfulness of recordings; responsibility for it rests with the customer alone.
4.3 Uploading unlawful, infringing or offensive content is prohibited.
4.4 The Service operates by default with a recording announcement at the start of every call on the Comply track, in the organisation's language and in English. In countries where the announcement is required by law it cannot be disabled. Where disabling is possible, it is done only by the organisation's administrator, after a documented warning, and the customer undertakes to independently verify the law applicable to its calls before any change. The Operator does not provide legal advice. The customer bears sole responsibility for any consequence of disabling or changing the recording announcement, and shall indemnify the Operator for any claim, demand, fine or expense arising from it.
5. Transcription, AI and human verification
5.1 Transcripts are produced by automated means and may contain errors. A transcript that has not undergone human verification is marked "AI draft" and is not a verified document.
5.2 The Certified service includes human verification at a reasonable professional standard; reasonable errors may still occur.
5.3 No legal advice and no promise of admissibility: the court package, affidavits and reports are technical aids built with regard to the admissibility conditions set by case law (reliability of the recording and identification of speakers), but the question of admissibility and weight rests with the court alone, and the customer is responsible for consulting a lawyer.
6. The compliance product (Comply)
6.1 The Comply module helps meet documentation and delivery duties for service calls. The Operator commits to the proper functioning of the system as set out in the subscription agreement (signed retention, immutable storage, delivery portal).
6.2 Responsibility for compliance with the law rests with the customer business; the Operator does not guarantee a regulatory outcome.
7. Availability, backup and deletion
7.1 Availability target: 99.5% monthly, as set out in the subscription agreement.
7.2 Backups, restore drills and redundancy are in place; they are not an absolute guarantee against loss, and the customer is advised to keep an original copy of critical recordings that are not on the Comply track.
7.3 Deletion of content on request is performed by destroying the encryption key (as detailed in the privacy policy) and becomes final after 7 days, subject to statutory retention duties or a court order.
8. Intellectual property
The Service, software, engines, design, content and marks of AttestVoice™ are the property of the rights holder, who has granted the Operator a licence to use them, and are not the property of the Operator. דה קופי אנד טי פקטורי בע״מ (company no. 515913093) sells and operates the Service under licence from the rights holder. The rights holder's details will be provided on written request to office@attestvoice.com. Use of the Service grants the customer no right in the intellectual property, other than a personal, limited, non-transferable licence to use the Service for the subscription term and for the purpose of the Service only.
9. Limitation of liability
9.1 The Service is provided subject to the express commitments in these terms and in the subscription agreement.
9.2 Subject to any law, the Operator's liability for damage is limited to the amounts paid by the customer in the 12 months preceding the event, and does not extend to indirect or consequential damage.
9.3 This limitation does not derogate from liability that cannot be limited or excluded by law, including liability for bodily injury or wilful misconduct.
10. Cancellation and termination
10.1 The subscription may be cancelled at any time, from the account page or through the contact channels. A customer who is a consumer as defined in the Consumer Protection Law, 5741-1981, additionally has the right to cancel a distance sale within 14 days of the transaction or of receiving the disclosure document (the purchase confirmation email), whichever is later, and in a continuing transaction even if the service has already begun; the refund in that case is under section 14E of the Law. After that period, a consumer may cancel a continuing transaction at any time under sections 13C and 13D of the Law, and the charge is pro rata up to the date of cancellation. Notice of cancellation is given in one of the ways set out in section 10.3.
10.2 At the end of the subscription, data export for 30 days, followed by documented deletion (subject to the retention period chosen by the customer on the Comply track).
10.3 Ways to give notice of cancellation: from the account page, by replying to the purchase confirmation email, or by email to the contact address on the website. The notice takes effect on the day it is received.
11. Governing law and jurisdiction
These terms are governed by Israeli law, and jurisdiction rests with the competent courts in Israel. Notices are sent to the account email. Non-enforcement is not a waiver.