Pilot for insurers and agencies: every recorded call documented, retrievable, court-ready
A pilot for one team that wants to see how sales, claims and service calls become a record you can rely on, and deliver as the law requires.
The pilot offer
The trial period is 30 days from the day of registration. During this period no payment is collected, and it can be cancelled at any time without charge.
A limited number of places for firms and companies joining the pilot. The trial period and its conditions are those in the terms, and we welcome feedback on the product during it.
- We do the setup.
- Direct onboarding support from the team.
- No commitment: cancellation under section 10 of the terms.
- Places are limited: first come, first served.
The problem we solve
Sales, claims and service calls are recorded every day. But when a dispute, a regulator's request or a lawsuit arrives, you need to find the right call, transcribe it fast and prove it was never touched. Amendment 74 of the Consumer Protection Law (expected to take effect on 22 March 2027) adds a retention duty and delivery to the consumer within 10 business days, with a fine for every violation.
Amendment 74 to the Consumer Protection Law: the recording duty is expected to take effect on 22 March 2027The duty applies to transactions listed in the Ninth Schedule to the Law, priced ₪750 and above. Full detail is in the law text; consult your lawyer about your case.
What to say at the start of the call
This call is recorded under the Consumer Protection Law. You may ask us for the recording
What you get
Retention that cannot be deleted
Every call is ingested with a hash and an audit log, and kept under a regulatory lock for the retention period; human error cannot delete it early.
Accurate Hebrew transcription, at volume
An asynchronous processing queue for many calls; a two-channel phone call is transcribed per channel and merged by time (full speaker separation).
Documented delivery to the consumer
A delivery request, verification, and a package with a record of when it was sent, opened and downloaded: proof of compliance, ready for the regulator.
An evidence package for a claim
When a dispute reaches court: the original, a legal-format transcript, the chain of custody and the affidavits, from the same system, in one click.
Every capability listed here was run end-to-end on the real system (the sample folder), not a mock-up.
What the pilot includes
- A full Office account during the trial period, for one team
- Recording intake from the PBX or by manual upload (supported providers, by arrangement)
- Retention and delivery under Amendment 74, within the plan quota
- Court packages for claims that arise during the pilot
- Not included: custom integration with core systems (reviewed separately as needed)
Register for the pilot
Leave your details. We will get back to you within two business days with the pilot details.